Q. When will my order be delivered?
A1. Our delivery drivers go out at 2 p.m. and 6 p.m. every day.
A2. We offer same day delivery for all Regina orders received before 6 p.m.
A3. All Regina orders placed after 6 p.m. will be delivered the following day on the first run.
A4. You will receive an email prompt when the driver is on their way.
A5. Our drivers usually have multiple orders with them so please allow some time after receiving the email prompt.
Q. What forms of payment are accepted?
A. We currently accept Credit Card & Credit/Debit combination cards ( Excluding American Express & Discovery )
Q. Do I need Photo ID to place an order?
A1. Yes. You must present valid government photo ID to place an order. You will be prompted to upload a photo file at the check out page. This file should be jpg or jpeg format and clear enough to make out all information.
A2. Your photo ID must not be expired. If your photo ID is expired you may present a secondary piece of valid ID to back it up. Please include both pieces in one photo file.
A3. You are required to present valid identification to your delivery driver upon arrival.
Q. Do you deliver outside of Regina?
A1. Yes. All orders placed to be delivered outside of Regina will be sent through Canada Post.
A2. You will be asked to present valid photo ID upon delivery.
Q. Do you ship outside of Saskatchewan?
A. No. Due to federal regulation we are not able to serve customers outside the province of Saskatchewan at this time.
Q. How much does delivery cost?
A1. We charge a flat rate of $10 for all order sizes
Q. How much can I buy at one time?
A1. The legal limit one person can carry in public is 30 grams.
A2. We ask that you keep your order under 30 grams to both ensure your safety and to ensure everybody gets a fair chance to try popular or new products.
Q. I got an error upon checkout, did my order go through?
A1. We are aware that some customers are experiencing error messages upon checkout.
A2. We believe this is due to internet browser plug-ins or ad-blockers.
A3. If you experience an error message upon checkout or your order times-out, please check under your MY ACCOUNT tab to confirm the order status before placing another one. This will ensure multiple orders do not go through in error.
Q. How does “In Store Pick-Up” work?
A1. We offer a pick-up service for your convenience and to minimize traffic in the store.
A2. You will receive an email prompt when your order is ready for pick up.
A3. You can pick up your order from the front desk at our Regina location during business hours (10 a.m. – 10 p.m.).
A4. Please have your valid photo ID ready upon arrival.
Still have questions?
You can talk to a Budtender live by using our Tidio chat option in the bottom right corner of your screen!